Frequently Asked Questions
Will I have to pay to see a practitioner at The Fracture Clinic?
Indexation of the Medical Benefits Scheme (Medicare) has not kept pace with the costs of providing medical care. Each consultation will incur an upfront cost and payment is required on the day.
Appointments: $40 – $65 out of pocket cost after the Medicare rebate. If your bank details are registered with Medicare, we can process the rebate for you, which you should receive within 24-48hrs. If you would like an estimation of the upfront cost and Medicare rebate please phone reception on 1300 525 666 as this varies depending on the injury.
Products: Such as casts, moonboots, splints etc. may be claimable through private health insurance (extras cover), depending on your level of cover. Medicare does not provide a rebate for any products purchased.
Physiotherapist: Each appointment with our Physiotherapist is $90.
If you have private health insurance with extras cover for physiotherapy, you may be eligible for rebates on your physiotherapy consultations. This means you will only need to pay the gap amount which is the remainder of the fee not covered by your health fund. We can process your rebate instantly with your private health fund card, at the time of your appointment. We recommend you contact your health fund for the rebate amounts related to your policy.
Is parking available at The Fracture Clinic?
Free parking is available at both sites.
How do I care for my plaster or splint?
- After the plaster, splint or orthopaedic device is fitted you will be given written care instructions to take home.
- Keep the cast clean and dry unless it is waterproof. Even waterproof casts/splints can cause skin irritation and damage if left wet for long periods of time, so ensure the skin and cast/splint are thoroughly dry after being wet. If removable and allowed, remove the splint and pat dry the splint and skin with a towel. If not removable, cool air drying or in the sun for a short period can help.
- Check the cast is not rubbing, scratching or otherwise damaging the skin, particularly around edges. Casts used for wrist fractures should allow almost full finger and thumb movements with comfort. Check for lumps, pressure areas, cracks or breaks in the cast. The plaster technician can help with pressure areas by smoothing edges, using padding, or changing the cast.
- Do not insert objects or scratch the skin (often itchy) in between the cast and skin.
- Do not put cream or powders on the skin or under the cast.
- If possible, cover the cast with a waterproof covering while your child is bathing or eating to prevent soiling or wetting the cast (if not waterproof).
- After cast removal, it is normal to see wasting (a “skinny” limb), stiffness and pain on moving joints that have been in a splint or cast for several weeks. In most instances, this resolves over a few weeks and takes longer with age (so children recover quickest).
How do I purchase lightweight or waterproof splints/casts or other orthopaedic devices?
At your appointment, the plaster technician and doctor will advise what options are best to treat your fracture or injury.
Do I require private health insurance for The Fracture Clinic?
No, private health insurance is not required for appointments at The Fracture Clinic. If you have private health insurance with extras cover and purchase an orthopaedic device or see our Physiotherapist, you may be able to claim this through your private health insurance.
Where is The Fracture Clinic?
Level 1, Spine Centre
151 Smith St Motorway
Southport Qld 4215
589 Logan Road,
Greenslopes Qld 4120
What are your acceptable means of payment?
We ask for full payment at the time of the appointment accepting cash, Eftpos and most credit cards (not American Express or Diners Card).
Will physiotherapy be required after treatment?
Major injuries and fractures on a joint may require many weeks within a cast or in immobilisation. Getting a full range of motion, strength and flexibility back after fracture treatment usually takes time. That’s where post-injury physiotherapy and hand therapy programs come in – to ensure you maximise your recovery after your injury in as little time as possible.
What should I bring with me when I come for an appointment?
When you come for your appointment remember to bring:
- Referral letter from your General Practitioner (GP) or hospital discharge summary (if applicable).
- Your previous x-rays or other scans performed for your injury or any related injuries.
- If you have seen a physiotherapist or other therapist, please bring a progress letter from the therapist.
- Medicare card, Veteran Affairs card, Concession card, private health fund card.
- If you have had surgery elsewhere, please bring a copy of your operation report.
- It may also be useful to bring any information relevant to your medical history, such as current medication, allergies and ongoing medical problems.
Do I need a doctor's referral to make an appointment with the Private Fracture Clinic?
A referral will be required if seeing one of our specialists in order for you to claim back the Medcare rebate. If you are seeing one of our General Practitioners, Nurse Practitioner or Physiotherapist a referral is not needed, but accepted as they contain important information about your injury and treatment to date.
How long will the appointment take?
Please allow 1 – 1.5 hours for all appointments.