FAQ's

 

 

 

General Questions

Will I have to pay to see a doctor at the Private Fracture Clinic?

Indexation of the Medical Benefits Scheme (Medicare) has not kept pace with the costs of providing medical care. Each consultation will incur a $35 facility fee and payment is required on the day. The facility fee is to help cover the costs of running our medical practice as we believe in providing the highest quality of patient care whilst maintaining a relatively low cost to patients.  Health Care Card Holders and Pensioner Concession Card Holders will not incur the $35 facility fee.

Private health insurance does not cover the cost of consultations or the facility fee.

Please note that we do charge for optional products purchased such as waterproof casts, splints, crutches etc. These products may be claimable through your private health insurance depending on your level of cover.  If you are purchasing an optional product, Medicare regulations state we are unable to bulk bill the appointment.  Therefore, you will pay the rebate amount for the Medicare items numbers upfront and claim the whole amount back from Medicare.  If your bank details are registered with Medicare we can process the rebate for you, which you should receive within 24hrs.

Is parking available at the Private Fracture Clinic?

Free parking is available on site at the Private Fracture Clinic.

How do I care for my plaster or splint?
  • After the plaster, splint or orthopaepedic device is fitted you will be given written care instructions to take home.
  • Keep the cast clean and dry unless it is waterproof. Even waterproof casts/splints can cause skin irritation and damage if left wet for long periods of time, so ensure the skin and cast/splint are thoroughly dry after being wet. If removable and allowed, remove the splint and pat dry the splint and skin with a towel. If not removable, cool air drying or in the sun for a short period can help.
  • Check the cast is not rubbing, scratching or otherwise damaging the skin, particularly around edges. Casts used for wrist fractures should allow almost full finger and thumb movements with comfort. Check for lumps, pressure areas, cracks or breaks in the cast. The plaster technician can help with pressure areas by smoothing edges, using padding, or changing the cast.
  • Do not insert objects or scratch the skin (often itchy) in between the cast and skin.
  • Do not put cream or powders on the skin or under the cast.
  • If possible, cover the cast with a waterproof covering while your child is bathing or eating to prevent soiling or wetting the cast (if not waterproof).
  • After cast removal, it is normal to see wasting (a “skinny” limb), stiffness and pain on moving joints that have been in a splint or cast for several weeks. In most instances, this resolves over a few weeks and takes longer with age (so children recover quickest).
How do I purchase lightweight or waterproof splints/casts or other orthopaedic devices?

At your appointment, the plaster technician and doctor will advise what options are best to treat your fracture or injury.

Do I require private health insurance for the Private Fracture Clinic?

No, private health insurance is not required for appointments at the Private Fracture Clinic. Rebates are provided through Medicare.  If you have private health insurance and purchase an orthopaedic device your may be able to claim this through your private health insurance.

Where is the Private Fracture Clinic?

Private Fracture Clinic is located at:

Level 1, Spine Centre
151 Smith St Motorway
Southport  QLD  4215

What are your acceptable means of payment?

We ask for full payment at the time of the appointment accepting cash, EFTPOS and most credit cards (not American Express or Diners Card). You will receive an immediate Medicare rebate if eligible.

Will physical therapy be required after treatment?

Major injuries and fractures on a joint may require many weeks within a cast or in immobilisation. Getting a full range of motion, strength and flexibility back after fracture treatment usually takes time. That’s where post-injury physiotherapy and hand therapy programs come in – to ensure you maximise your recovery after your injury in as little time as possible.

What should I bring with me when I come for an appointment?

When you come for your appointment remember to bring:

  • Referral letter from your General Practitioner (GP), family physician or other doctor (if required, to see the orthopaedic surgeon).
  • Your x rays or other scans. Please bring all of the scans performed for your injury or any related injuries.
  • Copies of operation records, medical records, x rays, MRIscans, CT scans from prior doctor visits.
  • If you have seen a hand therapist or physiotherapist, please bring a progress letter from the therapist.
  • Medicare or Veteran Affairs card.
  • Private health insurance card.
  • If you have had surgery elsewhere, please bring a copy of your operation report.
  • It may also be useful to bring any information relevant to your medical history, such as current medication, allergies and ongoing medical problems.
Do I need a doctor's referral to make an appointment with the Private Fracture Clinic?

Referrals are generally not necessary but accepted as they contain imported information about your injury and treatment to date.  You will require a referral is seeing our orthopaedic surgeon.

How long will the appointment take?

We advise all patients to allow 1 – 1.5 hours for all appointments.

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Or call — 1300 525 666