Last updated: October 2026
The Fracture Clinic (www.fractureclinic.com.au) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable state-based health records legislation.
1. Personal and Health Information We Collect
We collect information necessary to provide you with high-quality orthopedic and allied health services. This includes:
- Patient Registration and Booking Information: Name, date of birth, gender, contact details (phone, email, address), emergency contact details, Medicare card number, and health fund details. This information is collected securely via our practice management system, Cliniko.
- Clinical and Health Information: Medical history, details of your injury, imaging results (X-rays, scans), treatment plans, and notes from your consultations with our clinicians.
- Website and Analytics Data: General, de-identified website usage statistics collected via Google Analytics 4 (GA4).
- Marketing and Advertising Data: Information collected via the Meta (Facebook) Pixel to measure advertising effectiveness.
2. How We Use Your Information
- To provide, manage, and coordinate your clinical care and treatment.
- To process bookings, appointments, and administrative communications.
- To process payments and claims through Medicare, private health funds, or WorkCover.
- To analyze and improve our website performance and user experience.
- To deliver relevant marketing communications and advertisements to individuals who may benefit from them.
3. Patient Identifiable Health Information
We do not share your identifiable patient or health information outside of our clinic’s secure practice management software, except when consulting with other treating clinicians for the purpose of obtaining clinical advice on your care and treatment. Any such consultation is conducted solely to support your treatment and is limited to what is clinically necessary. Where you have made a WorkCover or insurance claim, relevant medical information may also be released to your insurer, but only where you have authorized this release.
4. Other Third-Party Service Providers
Separately from your clinical health information, we use trusted third-party service providers to operate our business. We do not sell or rent your personal information. These include:
- Cliniko: Our secure practice management software.
- Xero: Our accounting software.
- Google Analytics: Website traffic analysis (de-identified, no health information).
- Meta (Facebook): Ad performance measurement (no health information).
5. Data Security and Retention
We take the security of your personal and health information seriously. Patient records are stored securely within Cliniko, using industry-standard encryption and security protocols. We retain health records for a minimum of 7 years from the date of last contact (or until a minor reaches age 25), in accordance with Australian legal requirements.
6. Your Rights and Access
- Request access to the personal and health information we hold about you.
- Request corrections to any inaccurate, out-of-date, or incomplete information.
- Opt-out of marketing communications or tracking cookies.
7. Contact Us
If you have any questions, concerns, or complaints about our privacy practices, please contact us at:
The Fracture Clinic
Website: www.fractureclinic.com.au
Locations: Southport (Queen Street Village) & Springwood