What is a Telehealth Consult & How Does It Work?
A telehealth consult allows you to speak directly with our clinical team about your injury or recovery from the comfort of your home, workplace, or hotel room.
Format: At this stage, all telehealth consultations are conducted via phone and at the discretion of the treating practitioner.
How It Works: Your clinician will call your nominated mobile or landline number directly. (As our clinic schedule can be unpredictable, we may not call you at the exact appointment time.)
Preparation: Please ensure you are in a quiet area with clear phone reception and your phone is nearby prior to your allocated time slot.
What to Have Ready Before Your Call
- A quiet, private space where you can speak freely about your medical history and injury details.
- A reliable mobile or landline connection with adequate reception.
- Any previous X-ray / scan reports, discharge summaries from an emergency department, or referral letters ready to reference.
- Photos or digital files of recent imaging if requested by clinic staff prior to the call.
Suitable Conditions for Telehealth
- Review assessment of minor acute limb sprains, strains, or suspected closed fractures.
- Reviewing radiology results (X-rays, CT scans, MRIs) and discussing recovery progress.
- Post-treatment follow-ups (e.g., checking swelling, joint range of motion, or rehab exercise updates).
- Medical certificates and specialist referral management related to your injury.
Unsuitable Conditions (Require In-Person or Emergency Care)
- Severe, high-energy trauma or suspected compound (open) fractures where skin is broken.
- Severe deformities, severe swelling, or compromised blood flow/sensation to fingers or toes.
- Injuries requiring immediate physical intervention, manual reduction, or new cast/splint application.
- Non-limb emergencies: Head, neck, back/spine injuries, severe chest pain, or difficulty breathing — call 000 immediately or attend the nearest Hospital Emergency Department.
What Happens if You Need In-Person Care or Scans?
If during your telehealth consult our clinician determines that your injury requires hands-on treatment or further investigation:
In-Person Visits: We will arrange an urgent or prioritised face-to-face appointment at our Gold Coast (Southport) or South Brisbane (Springwood) clinics for physical assessment, custom plastering, or orthopaedic product fitting.
Diagnostic Imaging: We can issue digital radiology referrals for X-rays, CTs, or MRIs directly to your email, or local imaging centre so you can get scanned promptly before your next review.
Our Telehealth Practitioners
Telehealth consultations are conducted by our multi-disciplinary team of fracture and musculoskeletal experts, including:
- Doctors
- Orthopaedic Nurse Practitioners
- Advanced Practice Physiotherapists
Consultation Fees & Medicare Rebates
| Service | Upfront Cost | Out-of-Pocket Cost |
|---|---|---|
| Standard Telehealth Consult | $95 flat fee | Varies depending on Medicare eligibility |
Fee & Rebate Breakdown
Private Fee: Our standard private fee for a telehealth consultation is $95 upfront.
Medicare Rebate Eligibility: Under Medicare rules, to be eligible for a Medicare rebate for telehealth GP consults, you must have attended a face-to-face appointment at our clinic within the last 12 months.
Out-of-Pocket Amount: If you meet the 12-month rule (or are consulting an eligible Specialist / Nurse Practitioner under Medicare referral rules), Medicare will rebate a portion of the fee directly into your registered bank account. Your final out-of-pocket gap will be less than $95.
If you do not hold a valid Medicare card, you are still welcome to book, but no Medicare rebate will apply — making your total out-of-pocket cost $95.
Note: Physical products (casts, boots, splints, braces) cannot be fitted via telehealth and are billed separately if prescribed for in-person follow-up.